Crash Replacement Program

With the introduction of our Crash Replacement Program we want to create a program to help you out in situations which are not covered by any product warranty

Mein Mörder
. We all know that our sport is dangerous and what can happen to us and our bikes from a small mistake. You have invested a reasonable amount of money to buy our products and a small mistake can destroy your frame, for example if you hit a tree and deform your bike. In such cases we give you a noticeable discount on a new product. Below you will find all conditions for the LAST Crash Replacement Program.

Crash Replacement Program conditions for LAST products:

  • You must be the original purchaser of the product.
  • The product has been pruchased during the last 3 years.
  • The product damage is not the result of wear or corrosion. Bearings, seals and other parts that get destroyed by wear or corrosion are not covered by this program.
  • The product has not been damaged by intention of it´s owner.
  • You must not have claims agains a third party that is responsible for the damage of your LAST product.
  • The following products are covered by the Crash Replacement Programm: frames and frames delivered in complete bikes.
  • The following parts are NOT covered by the Crash Replacement Programm: Third party components delivered on our complete bikes. For example forks, drivetrain components, …
  • In the first two years from purchase the discount of the Crash Replacement Programm is 50%, in the third year the discount is 30%, based on the recommended retail price in Germany, incl. tax.

The Crash Replacement Program procedure:

  1. Make a photo of your product.
  2. Send us an email with the photo, a short description of the problem and a copy of the proof of purchase to info@last-bikes.com.
  3. We will contact you and give you further instructions.