Crash Replacement Program
With the introduction of our Crash Replacement Program we want to create a program to help you out in situations which are not covered by any product warranty
Crash Replacement Program conditions for LAST products:
- You must be the original purchaser of the product.
- The product has been pruchased during the last 3 years.
- The product damage is not the result of wear or corrosion. Bearings, seals and other parts that get destroyed by wear or corrosion are not covered by this program.
- The product has not been damaged by intention of it´s owner.
- You must not have claims agains a third party that is responsible for the damage of your LAST product.
- The following products are covered by the Crash Replacement Programm: frames and frames delivered in complete bikes.
- The following parts are NOT covered by the Crash Replacement Programm: Third party components delivered on our complete bikes. For example forks, drivetrain components, …
- In the first two years from purchase the discount of the Crash Replacement Programm is 50%, in the third year the discount is 30%, based on the recommended retail price in Germany, incl. tax.
The Crash Replacement Program procedure:
- Make a photo of your product.
- Send us an email with the photo, a short description of the problem and a copy of the proof of purchase to firstname.lastname@example.org
- We will contact you and give you further instructions.